Returns & Exchanges

Return Policy

  • Outlet items, final sale items, socks, slip-ons, insoles, stickers, coasters, tote bags, and free gift items are not eligible for returns or exchanges.

  • Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange within 30 days of delivery.

  • We reserve the right to inspect and reject any return if items are not in original condition (BRAND NEW and UNWORN with tags).

  • The shipping fee is not refundable.

  • Only items purchased from ororo.it.com are eligible for return or exchange through our Return Center. You may reach out to your original vendor if your purchases are from other channels.

How to Return

U.S. Returns:

  1. Submit a return request through our Return Center within 30 days of delivery.

  2. Enter your order number and email address to start.

  3. Follow the instructions and select the items you want to return.

  4. Once your request is approved, we will send you a confirmation email with shipping guidelines and a prepaid shipping label.

  5. The refund will generally be returned to your account within 7 days.

*Please note that every order is eligible for ONE prepaid shipping label only. If you submit the return request twice or more, or your order is outside the said 30-day window, the shipping cost incurred for returning item(s) to us for an exchange or a refund is covered by you.

Returns Outside the U.S.:

  1. Contact our customer service with your order number and the items you want to return.

  2. Once your request is approved, we will send you a confirmation email with an RMA form.

  3. Please print out the RMA form and attach it to your return package.

  4. Once the returned package is received by our warehouse, we will proceed with the refund or exchange for you.

Return Address

ORORO Heated Apparel
6963 Speedway Blvd, Ste 103
Las Vegas, NV 89115
United States

Contact Us

If you have any questions about returns or exchanges, please reach out:

Email: [email protected]
Phone: 1 (702) 751-7155
Hours: 9:00 AM – 6:00 PM EDT, Monday – Friday

We aim to respond to all inquiries within 1–2 business days.

This policy is subject to change without prior notice. Please check this page for the most up‑to‑date information.